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Get help with Bit Buddy
Important Notice
The latest version of Bit Buddy, Version 2.1 (released October 14, 2024), may result in your previously saved information being erased. We apologize for the inconvenience this has caused.
Getting Started
Welcome to Bit Buddy! Here's how to get started with the app:
- Download and install Bit Buddy from the App Store
- Launch the app and grant necessary permissions
- Follow the initial setup wizard to configure your preferences
- Start using the app's features to manage your devices
Features
Bit Buddy offers several powerful features to help manage your devices:
- A simple list view of all your devices
- A streamlined way to add your devices
- A built-in map to show device locations
- A dedicated field for web/IP addresses
- A field to add more intricate device information
- A statistic view that shows vital device information
- A handy sort function to better personalize your list layout
- A selection of gorgeous alternate icons
- Biometric authentication and Secure Wipe
Bit Buddy "Pro"
Bit Buddy "Pro" is a one-time in-app purchase that unlocks the following features:
- SD Card Pool
- Super Clean
- Additional app icons and gradients
- Priority support
Bit Buddy "Pro" is available for $0.99 USD and is a one-time purchase that does not expire. It is tied to your Apple ID and can be restored on any device that uses the same Apple ID. Bit Buddy "Pro" is not transferable between different Apple IDs and is not available for Family Sharing.
Pro members receive lifetime updates to all upcoming Bit Buddy "Pro" features at no additional cost. You can restore your purchase at any time by clicking the "Restore Purchase" button in the Bit Buddy "Pro" section of the Settings menu.
Common Issues & Solutions
Information Not Loading
If your information isn't loading properly within Bit Buddy, try quitting the app and reopening it.
If previously and newly saved SD card devices aren't appearing, ensure that SD Card Pool is turned off in the Settings menu by clicking 'Bit Buddy' atop the navigation bar. With SD Card Pool enabled, all SD Card devices are moved into the SD Card Pool and no longer appear in your main device list.
To edit a previously saved device, tap into the device and press the "Edit" icon in the upper right corner. When pressed, a new view will appear, allowing for edits to the following information: Name, Capacity, Content Type, Color, Icon, Favorite status, and Network-Attached status.
Appearance/Icon Switching
You can toggle between appearance modes in Bit Buddy by clicking 'Bit Buddy' atop the Dashboard, clicking into the Appearance option, and selecting the color scheme. By default, Bit Buddy inherits the system setting.
If you select an alternate icon and it doesn't update, please restart your device. This is believed to be a bug within the current version of iOS.
Biometric Authentication
If biometrics aren't working, go to the Settings tab within the app and uncheck the Biometrics toggle. Once the request goes through, try enabling Biometrics again by repressing the toggle.
Bit Buddy uses your device's built-in biometric authentication capabilities (Face-ID/Touch-ID). To disable Bit Buddy from using biometric data, go to your device's Settings app, scroll to Bit Buddy, and uncheck the toggle labeled "Face-ID/Touch-ID."
Secure Wipe
Secure Wipe works by refreshing the app state whenever the function is called. It is highly recommended that users quit the app once confirming their choice to remove all content. Upon restart of the app, all information will be erased.
Should Bit Buddy be deleted or removed from your device, all content will be erased. If you no longer like or need Bit Buddy, we recommend users perform a Secure Wipe prior to deletion to ensure that zero information remains stored on your device.
Need More Help?
If you're experiencing issues or have questions about Bit Buddy, our support team is here to help. You can reach us at: